Shipping policy

Shipping

At ECONIQUE, we believe your order should arrive as beautifully as it was chosen. Every parcel is carefully prepared and packaged with attention to detail to ensure your products reach you safely and in perfect condition.

Delivery Areas

We currently deliver throughout South Africa.

We use a variety of shipping suppliers to ensure efficient delivery to all areas in South. Africa. The Courier Guy, Fastway, Aramex, or DHL.

If you require delivery outside South Africa, please contact us before placing your order at info@econique.co.za so we can discuss available shipping options.

Processing Times

Orders are processed during our normal business hours:

Monday – Friday
9:00 AM – 4:00 PM (South African Standard Time)

Orders placed on weekends or public holidays will be processed on the next business day.

Most orders are dispatched within 1–3 business days after payment has been confirmed. During promotional periods, product launches or holiday seasons, processing times may be slightly longer.

Delivery Timeframes

Estimated delivery times after dispatch are:

  • Major metropolitan areas: 1–3 business days

  • Regional areas: 2–5 business days

  • Remote or outlying areas: 3–7 business days

Delivery times are estimates only and cannot be guaranteed. Delays may occur due to weather, courier disruptions, public holidays, high shipping volumes or circumstances beyond our control.

Shipping Costs

Free shipping on orders over R750.

For orders under R750, the shipping charges are set to a flat fee of R75 anywhere in South Africa.

Where applicable, we may offer complimentary shipping on qualifying orders. Any free shipping promotions will be clearly displayed on our website.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, allowing you to monitor your parcel's journey.

If you do not receive your tracking email, please contact us and we will gladly assist.

Delivery Requirements

To ensure successful delivery:

  • Please provide a complete and accurate delivery address.

  • Include a contact telephone number where you can be reached.

  • Someone may need to be available to accept delivery during business hours.

ECONIQUE cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete delivery information supplied by the customer.

Authority to Leave

Where a customer instructs the courier to leave a parcel unattended or at an alternative location, delivery will be deemed complete once the courier has complied with those instructions. ECONIQUE accepts no responsibility for loss, theft or damage after delivery has been completed in accordance with the customer's request.

Damaged Parcels

If your parcel arrives visibly damaged:

  • Please note the damage when signing for delivery where possible.

  • Take photographs of the parcel and its contents.

  • Notify us within 48 hours of delivery by emailing info@econique.co.za.

We may request photographs and additional information to assist with an investigation and, where appropriate, arrange a replacement or refund in accordance with applicable consumer protection laws and out refund policy.

Lost Shipments

If your order has not arrived within the expected delivery timeframe, please contact us by emailing info@econique.co.za.

We will liaise with the courier on your behalf to investigate the shipment. Replacement or refund decisions will be made once the courier's investigation has been completed.

Incorrect or Incomplete Addresses

If an order is returned to us because the delivery address provided was incorrect, incomplete or undeliverable, additional shipping charges may apply before the order can be resent.

Risk and Ownership

Risk in the goods passes to you upon delivery to the delivery address provided during checkout. Ownership of the goods remains with ECONIQUE until payment has been received in full.

Force Majeure

ECONIQUE shall not be liable for delays or failure to deliver arising from events beyond our reasonable control, including but not limited to natural disasters, strikes, civil unrest, government restrictions, courier disruptions, pandemics, power outages or other unforeseen events.

Contact Us

If you have any questions about shipping or your order, we are always happy to help.

Email: info@econique.co.za

Website: www.econique.co.za